1. Return Eligibility

You may return items within 30 days of the delivery date, provided that:

• The item is unused, in original condition, and in its original packaging.
• All tags, accessories, manuals, and free gifts are included.
• Proof of purchase (order number or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable goods (food, flowers, etc.)
• Personal care and hygiene products (once opened)
• Customized or personalized items
• Digital downloads and gift cards
• Final sale or clearance items (clearly marked)
• Intimate apparel and undergarments
• Items marked as non-returnable on the product page

3. How to Initiate a Return

• Contact us at [email protected] with your order number and reason for return.
• We will review the request and, if approved, send you a Return Authorization (RMA) number and return instructions.
• Pack the item securely with the RMA number clearly visible.
• Ship the item to the address provided in the return instructions.

Returns sent without prior authorization may not be accepted or processed.

4. Return Shipping Costs

• Customer-initiated returns (change of mind, wrong size, etc.): The customer is responsible for return shipping costs.
• Our error or defective product: We will cover return shipping and provide a prepaid label.
• We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

5. Refunds

Once we receive and inspect the returned item:

• We will notify you of approval or rejection of the refund.
• If approved, refunds are processed within 5–10 business days to your original payment method.
• Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
• Original shipping fees are non-refundable, unless the return is due to our error.

6. Exchanges

We replace items only if they are defective, damaged, or the wrong item was sent. To request an exchange:

• Contact [email protected] within 7 days of delivery.
• Include photos of the issue and your order number.
• We will arrange a replacement at no additional cost.

For other exchanges (size, color, etc.), please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of receipt at [email protected].
• Provide your order number, photos of the damage, and a brief description.
• We will offer a replacement, repair, or full refund — including shipping costs.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or card statement again.
• Contact your bank or credit card company (processing times may vary).
• If the issue persists, contact us at [email protected].

9. Sale Items

Only regular-priced items are eligible for a full refund. Sale items may be refunded at the sale price, and clearance items are typically final sale (where indicated).

10. Gifts

• If the item was marked as a gift at purchase, a gift recipient will receive store credit equal to the return value.
• If the order was shipped to the gift recipient but not marked as a gift, the refund will be issued to the original purchaser.

11. Cancellations

• Orders may be canceled within 2 hours of placement, before processing begins.
• After processing, the order must be returned following the steps above once received.

12. Contact Us

For return or refund inquiries, please contact: